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What should I do if I can't log into my account?
If you are experiencing issues logging into your account, such as receiving an error message about being locked out, please ensure you are using the correct email and password combination. If problems persist, you can reach out for assistance and we
How can I check the delivery details of my order?
To check the delivery details of your order, please use the tracking link provided via email. It shows the delivery status and, often, a delivery photo which can help identify the location where your parcel might have been left. If there are any disc
What should I do if I receive an incomplete order?
If you receive an incomplete order, reach out to us and provide your order number and details about the items missing. We will ensure that the missing items are dispatched to you promptly.
How can I view and redeem my reward points?
To view your reward points, simply log in to your account and visit the rewards page. You will see the total points available in your account there. To redeem your reward points, navigate to the bottom left of the screen and click on the 'rewards' ic
What should I do if my loyalty discount code no longer works?
We have upgraded our website and our Eternal Skincare Loyalty Club, which means that Loyalty Club members no longer need to use their previous discount codes like save1509. Instead, you now activate your new account by creating a password. Once you s
What should I do if my discount code is not working?
If your discount code is not working, ensure that it is being applied to the correct eligible products. Some codes are valid only for specific items, such as new products like the SPF50 Face Cream and Revitalising Cleansing Pads. If you still encount
Are your products suitable for sensitive skin?
Yes, every product is fragrance-free and dermatologically tested for sensitive skin
Can Eternal Skincare product containers be recycled?
Our moisturiser pot is composed of an outer layer of PS plastic and an inner layer of PP, both of which are widely recycled in many UK areas. We recognize that recycling capabilities can differ by council area. We have chosen this combination for fun